Userback is the “User Acceptance Testing” (UAT) layer of my development pipeline. In standard workflows, clients report bugs via vague emails like “the button doesn’t work.” Userback eliminates this ambiguity by allowing stakeholders to draw directly on the live screen.

I value it because it captures the technical context automatically. When a client submits feedback, Userback records the browser version, screen resolution, and JavaScript console logs. This provides my engineering team with the exact state of the application at the moment of failure. It turns subjective complaints into actionable, reproducible bug reports. It is the bridge between the non-technical stakeholder and the debugging process.